Privacy Policy

Updated: January 2019

Objective
Respect for privacy and confidentiality is of utmost importance to Ferme Vifranc Inc. This confidentiality policy is meant to inform you of the practices put in place in respect of personal information that you provide when you use our platform.

Application
The object of this policy is to establish, based on the exercise of the rights conferred by articles 35 to 40 of the civil code of Québec concerning the protection of personal information, which a person collects, holds, uses or communicates to third parties while carrying on an enterprise within the meaning of article 1525 of the civil code of Québec. The policy applies to such information whatever the nature of its medium and whatever the form in which it is accessible whether in written, graphic, taped, filmed, computerized, or others.

Interpretation
Personal information consists of any information which relates to a natural person and allows that person to be identified.

Collection of Personal Information
Ferme Vifranc Inc. is operating a business and can legally, due to serious and legitimate reasons, establish a file on another party. When recording an order, Vifranc requires the following information in particular:
First/last name;
Postal address;
Email address;
Phone number.
The information collected is used to customize and continuously improve our provision of services.

Confidentiality of Personal Information
Ferme Vifranc Inc., when carrying on an enterprise, takes all the security measures necessary to ensure the protection of personal information collected, used, communicated, kept or destroyed and to ensure that those measures are reasonable given the sensitivity of the information, the purposes for which it is to be used, the quantity and distribution of that information and the medium on which it is stored.

Ferme Vifranc Inc. may not communicate to a third party personal information contained in a file it holds on another person, or use it for purposes not relevant to the object of the file, unless the person concerned consents to such a communication or the use of this information is provided for by law.

Ferme Vifranc Inc. may not commercialize its user list. Only duly authorized employees and representatives have access to sensitive information.

Information Exchanged Automatically
As soon as you access the website of Ferme Vifranc Inc., an exchange of information automatically takes place between your computer and our server. This automatic communication is necessary for the server to send you a file compatible with the computer equipment you are using.

Safety
Ferme Vifranc Inc. has implemented security measures at the cutting edge of technology in order to prevent the loss or unauthorized use of the information held. Moreover, Ferme Vifranc Inc. services its equipment to ensure secure transactions, if that is the case, at all times.

Servers use the technology of information transmission (secure socket layers – 128 bit ssl encryption), which promotes highly secure transmissions. All personal data is encrypted by ssl at the time of entry. No information related to the order, including the name and address, circulates “openly” on the internet. This security service is provided by WHC. In addition, the servers of Ferme Vifranc Inc. are protected by a firewall technology.

Liability
No security system is perfect. Consequently, since Ferme Vifranc Inc. complies with section 10 of the act on the protection of personal information in the private sector, chapter P-39.1, it cannot be held responsible for any incident arising directly or indirectly from the use of the platform.

Phone
It is always possible to order by phone with a representative: 418 356-3312.

Litigation
Any litigation must be submitted to the appropriate tribunals of the province of Québec. Québec’s law applies notwithstanding the buyer’s home.

Product Quality
We respect the strictest industry standards to offer you high-quality products. Our products mostly organic, 100% natural, and free of any additives. Because our products are natural, the taste may vary slightly from one harvest to another. No refunds are given to customers who do not like the taste or are unsatisfied with the product’s consistency or colour.