Privacy policy

Updated on October 20th, 2014

Objective

Respect for privacy and confidentiality is of utmost importance to ferme vifranc inc. This confidentiality policy is meant to inform you of the practices put in place in respect of the personal information that you provide when you use our trading platform.

Application

The object of this policy is to establish, based on the exercise of the rights conferred by articles 35 to 40 of the civil code of québec concerning the protection of personal information, particular rules with respect to personal information related to other people which a person collects, holds, uses or communicates to third party while carrying on an enterprise within the meaning of article 1525 of the civil code of québec. The policy applies to such information whatever the nature of its medium and whatever the form in which it is accessible whether in written, graphic, taped, filmed, computerized, or other.

Interpretation

Personal information consists in any information which relates to a natural person and allows that person to be identified.

Collection of personal information

Ferme vifranc inc. Is operating a business and can legally, due to serious and legitimate reasons, establish a file on another party. When recording a command, ferme vifranc inc. Requires the following information in particular:

  • First / last name;
  • Postal address;
  • Email address;
  • Phone number.

The information collected is used to customize and continuously improve our provision of services.

Confidentiality of personal information

Ferme vifranc inc., when carrying on an enterprise, takes all the security measures necessary to ensure the protection of the personal information collected, used, communicated, kept or destroyed and that are reasonable given the sensitivity of the information, the purposes for which it is to be used, the quantity and distribution of the information and the medium on which it is stored.

Ferme vifranc inc. May not communicate to a third party the personal information contained in a file it holds on another person, or use it for purposes not relevant to the object of the file, unless the person concerned consents to such a communication or use is provided for by law. Ferme vifranc inc. May not commercialize its user list. Only duly authorized employees and representatives have access to sensitive information.

Information exchanged automatically

As soon as you access the website of ferme vifranc inc., an exchange of information automatically takes place between your computer and our server. This automatic communication is necessary for the server to send you a file compatible with the computer equipment you are using.

Safety

Ferme vifranc inc. Has implemented security measures at the cutting edge of technology in order to prevent the loss or unauthorized use of the information held. Moreover, ferme vifranc inc. Services its equipment to ensure secure transactions at all times.

Servers use the technology of information transmission (secure socket layers – 128 bit ssl encryption), which promotes highly secure transmissions. All personal data is encrypted by ssl at the time of entry. No information related to the order, including the name, address and credit card number, circulates « openly » on the internet. This security service is provided by godaddy. In addition, the servers of ferme vifranc inc. Are protected by a firewall technology.

Liability

No security system is perfect. Consequently, since ferme vifranc inc. Complies with section 10 of the act on the protection of personal information in the private sector, chapter p-39.1, it cannot be held responsible for any incident arising directly or indirectly from the use of the transaction platform.

Phone

It is always possible to order by phone with a representative: 418 356-3312.

Litigation

Any litigation must be submitted to the appropriate tribunals of the province of québec.

Quebec’s law applies notwithstanding the buyer’s home.

Shipped by Canada Post

Shipping

Ferme Vifranc Inc. is committed to ship your order via Canada Post within 48 hours after receiving it. Our products are carefully packed in a sturdy packaging. However, if your order is damaged in shipment, you need to provide pictures of the damage at info@vifranc.com, with your order number, and it will be re-sent to you free of charge. Flat shipping rates are $8.99 for Quebec and Ontario and $11.99 for the other Canadian provinces for order under $74.99. Free shipping on orders over $75.00. Free delivery orders will be shipped with Canada Post standard service. For expedited service, additional charges apply. Please note that we only deliver in Canada, excluding Northwest Territories, Yukon and Nunavut.

Product Quality

We respect the strictest industry standards to offer you high-quality products. Our products are organic, 100% natural, and free of any additives. Because our products are natural, the taste may vary slightly from one harvest to another. No refunds are given to customers who do not like the taste or are unsatisfied with the product’s consistency or colour.